Contact Reshape AI Studio
Have questions, feedback, or enterprise software inquiries? Send us a message.
Direct Contact Details
We welcome communications from users, enterprise clients, and partners.
Email Address
hello@reshape.krdLocation
Erbil, Kurdistan Region, Iraq
Physical Headquarters
Reshape Digital Studio
Gulan Tower, Gulan Street, Erbil, Kurdistan Region, Iraq
Business Hours
Sunday – Thursday: 9:00 AM – 6:00 PM AST
Support requests answered within 24 business hours
Supported Languages
English, Kurdish (Sorani/Badini), Arabic
Send Us a Message
Department Contacts & Response Teams
Connect directly with our specialized teams for accelerated assistance and tailored consultations.
Enterprise Solutions
Tailored artificial intelligence automations, custom ERP engineering, cloud architectures, and dedicated technical discovery consultations.
User & Tool Support
Assistance with our 34 free PDF tools, 16 creator utilities, user feedback, bug submissions, and feature improvement requests.
Partnerships & Media
Academic collaborations, technology integrations, media press inquiries, guest lectures, and regional tech ecosystem initiatives.
Security & Vulnerability
Responsible security vulnerability reports, privacy compliance disclosures, data governance queries, and audit verifications.
Our Customer Service & Support Standards
1. Rapid Triage & Intake
Every message received through our contact channels is automatically cataloged in our engineering desk. General inquiries receive human acknowledgment within 4 to 8 operational hours.
2. Direct Senior Engineer Review
Unlike outsourced call centers, our enterprise requests are evaluated directly by senior systems architects based in our Erbil studio who analyze your scope and feasibility.
3. Trilingual Regional Support
Our support engineering staff is fluent in English, Kurdish (both Sorani and Badini dialects), and Arabic, ensuring seamless communication across all regional partners and users.
Frequently Asked Inquiries
Answers to common questions regarding enterprise projects, tool features, and operational workflows.
What is the typical turnaround timeline for enterprise software and AI projects? expand_more
Following initial scope discovery, our team delivers detailed technical roadmaps and architectural specifications within 3 to 5 business days. Typical MVP delivery cycles range from 2 to 6 weeks depending on data pipeline complexity, localization requirements, and system integration depth.
Can we request customized or on-premises versions of Reshape tools? expand_more
Yes. We provide bespoke white-label deployments, private internal document processing appliances, and air-gapped installations for government agencies, legal firms, and banking institutions requiring strict data isolation.
How does Reshape ensure confidentiality during discovery discussions? expand_more
We routinely execute bilateral Non-Disclosure Agreements (NDAs) prior to evaluating proprietary workflows, sensitive operational data, or confidential business proposals. Your proprietary intellectual property remains strictly protected.
How can security researchers submit responsible vulnerability disclosures? expand_more
We operate an active RFC 9116 responsible disclosure program. Please review our public security declaration at /.well-known/security.txt and send encrypted vulnerability reports directly to security@reshape.krd.
Are in-person meetings available at your Erbil headquarters? expand_more
Yes. Enterprise discovery consultations and partnership meetings can be scheduled at our physical studio in Gulan Tower, Gulan Street, Erbil. We kindly request that in-person visits be scheduled at least 24 hours in advance via email or the contact form.